FAQ: The Dungeon - Set of 2 Modular Books of Battle Mats for RPG
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!

When will I get The Dungeon?

We aim to fulfil this Kickstarter in September 2019.

Last updated: April 18, 2019 10:59

I backed so what happens next?

2 weeks after our Kickstarter closes Kickstarter release your details to us and we will then send out the pledge manager - Backerkit - surveys. These surveys in Backerkit is where you will pay the postage fees and are able to change your pledge and add on any other products you want (you will automatically have your Kickstarter credit added to reflect what you have already paid). We will send updates throughout this process and are more than happy to answer any questions if the process is not clear for you.

Last updated: June 11, 2019 01:29

What next for The Dungeon?

Following the Kickstarter we will be distributing the product to retail using our existing network of distributors.

Last updated: April 18, 2019 11:04

What is a pledge manager

We are using Backerkit to collect shipping information. The Back end of Kickstarter does not allow us to collect verified address information, or offer the option of add-ons or the ability to change pledge level. Backerkit is where we are collecting shipping information and charging shipping.

Last updated: June 10, 2019 03:04

When will my card be charged by Backerkit?

We will be charging in waves, starting at the end of June, so we can start to distribute the digital content.

Last updated: June 10, 2019 03:05

Why do we charge shipping after the Kickstarter?

As we stated in our pledge levels, and in the Shipping section on the campaign page, we are charging shipping after the Kickstarter. This is because we need to collect verified shipping details from backers as close to shipping date as possible in order to ensure details are accurate and current, and we don't charge shipping until we have collected shipping details. We are charging shipping at a flat rate, not based on weight for this project. The shipping charge will be collected in Backerkit based on the shipping information given.

Last updated: June 10, 2019 03:11

Can I change pledge level?

Yes, Simply click the link in Backerkit under your pledge level and you will have the option to select a new pledge level.

Last updated: June 10, 2019 04:49

Why does Backerkit need my payment information?

Primarily its to cover shipping charges and any add-ons to pledges. As we stated in our pledge levels, and in the Shipping section on the campaign page, we are charging shipping after the Kickstarter. This is because we need to collect verified shipping details from backers as close to shipping date as possible in order to ensure details are accurate and current, and we don't charge shipping until we have collected shipping details. We are charging shipping at a flat rate, not based on weight for this project. The shipping charge will be collected in Backerkit based on the shipping information given.

Additionally Backerkit allows more types of payment than Kickstarter, so if a buyer has had a payment issue or was short on funds when the Kickstarter closed they still are imported into Backerkit and can pay for their pledge at this stage along with shipping and any add-ons.

Last updated: June 12, 2019 03:28

I missed the Kickstarter and placed a preorder. Does this include stretch goals?

The stretch goals related to the books are included - so the Dungeon is two 40 page modular books with hard covers presented in a slip case. The tokens will not be included with pre-orders but are available to add on edit - 2/2/19 To clarify he pre order book set does not include the digital files. These are available as an add-on extra.

Last updated: July 02, 2019 09:50

Shipping Updates
For the most up-to-date information about the status of our project, check our project updates on Kickstarter!
No shipping updates are provided.
BackerKit FAQ

What is BackerKit?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

How does BackerKit work?

After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.

How do I update my shipping address?

BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.

I completed the survey, but haven't received my rewards yet. When will they arrive?

As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.

Why can’t I log into my account?

Request a login link to your survey by entering your email here:
https://dungeon-battle-mats.backerkit.com/

BackerKit will send you an automated email with an invite link to whatever email you pledged with.

I never received my invitation. How do I complete the survey?

The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.

Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.

To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.

When will my order be shipped, charged or locked?

That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.

Can I upgrade or get multiple copies of my pledge?

This depends on the project creator’s decision. If you are unable to see the ‘Want to switch your pledge level?’ after clicking on your pledge amount under “Pledge Level” in your survey, then the project creator would prefer people not to switch pledge levels.

Backer Accounts

I’m having password trouble! - I can’t remember my password!

When you reset your password, you may need to clear your cache and temporary browsing history so that your old password is removed from your saved passwords. Next, use this link to reset your password: https://dungeon-battle-mats.backerkit.com/backer_accounts/password/new.

I’m having password trouble! - I’ve reset my password but it still doesn’t work!

You may not have an account! You can create an account by clicking the account confirmation link in any survey you have. You can also get started with signing up for a BackerKit account at https://dungeon-battle-mats.backerkit.com/backer_accounts/sign_up.

If you have created an account and have gone through the previous steps, but are still having trouble, please email us at support@backerkit.com. Let us know any important details (browser type, mobile device or computer, OS, etc).

Do I need a BackerKit account to fill out/receive my survey?

You do not need a BackerKit account to access your surveys through BackerKit BackerKit accounts help to manage and keep track of surveys and are especially helpful for folks who have backed multiple projects.

Do I have an account?

Account recovery here: https://dungeon-battle-mats.backerkit.com/backer_accounts/sign_in

You may or may not have an account set up, but you can access the Account Request Confirmation from the bottom of the confirmation page of any of your surveys.

How do I update my email address in my backer account?

Contact BackerKit support! We will ask you to verify that you are the account holder, and to provide the email address to which you’d like to update. You can verify by either of the following methods:

* Write in to support@backerkit.com from the old email address you want to change. Let us also know the new email address to which you want to update.

* Send us a screenshot of your original pledge that shows your backer number on Kickstarter (or Indiegogo, etc)

How do I delete my backer account?

Email BackerKit support directly at support@backerkit.com. If you delete your account, you will still be able to access your surveys in the future – no account needed.

What is a backer account?

BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!

The BackerKit software and support team is independent from the campaign’s project team-BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.

A backer account helps backers (like you!) to keep their surveys organized. Oftentimes, people who support projects that use crowdfunding support multiple projects across crowdfunding platforms. Any project that uses BackerKit will appear in your BackerKit account, and will allow you to help keep track of updates such as address, items, timelines, support, etc.

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